Monday

First job is to check weekend throughput and discuss any problems with my workshop foreman and the weekend chargehand. Were open from 06:00-18:00hrs on Saturday and Sunday so......

Tuesday

Go through and check on jobs and hours invoiced the previous day. Check hours available for days and nights to make sure the workshop is running at full capacity. Discuss......

Wednesday

Go through cash sales account, chase outstanding cash. Slow payers are often part of a chain; they may be waiting for their money too. Then a long look at health and safety......

Thursday

Drive to Harrogate for presentation from the truck and van people at Mercedes HQ. We cover customer satisfaction, the new Sprinter, parts availability and 24hr servicing. There......

Friday

Drive back from Harrogate. Last day of the month, a discussion with reception staff on hours is needed to make budget figures, going through work in progress. More paperwork.......

Saturday

Go through month-end final figures, checking technicians' efficiency. Thanks go to all my staff for their commitment— we've had a good month.......