rhe customer s always right
Page 17
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OHN FARRANT, managing irector of Southern British oad Services, and his team are II out to sell satisfaction. They ave launched a three-tier ompetition to discover and ward employees who do the inost to please customers.
Every period, branch nanagers will nominate suitable :andidates who will receive ;mall prizes. From that list a :ompany committee will select he Southerner of the Month, • ,ho will be awarded £25 and %,ill be entered in the Southerner )f the Year Competition.
Next December John and the :ommittee will decide the 1981 ivinner, whose prize will be :200.
At the same time Southern 3RS have launched a poster :ampaign to remind staff that hey are the company's imbassadors. Above a fine 7.-lose-up picture of a lion is the nessage: "In our business the ustomer is king!" and below it: 'Customers make payday oossible!"
It is a campaign that the whole of British industry should take .j p. holiday in California this year.
Imagine his surprise when he found also that a London Transport bus was parked alongside to complete the picture of traditional old Britain. But his surprise soon turned to horror when he found the vehicle was in a filthy and disreputable condition with paint peeling, seats removed, and destination scrolls in tatters.
Surely, he told me, London Transport wouldn't like the world to think all its buses were in this state, ON HEARING about the railways' plans for further electrification, a friend suggested rather unkindly that it was the staff — not the trains — that needed electrifying. He could, of course, have been really nasty and said "electrocuting".