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0 ur call to Volvo (actually to the same Rugby
Page 63
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call centre used by Renault) was answered in two rings, followed by a 20-second recorded message.The helpful operator went through the whole process in four minutes and followed up with a call seven minutes later giving an ETA of 60-90 minutes.
The van actually arrived a little outside this time, having been stuck at the gate for at least 10 minutes behind a Georgian Willi Betz artic which had arrived a day early!
Volvo technician Ian Marillier was fitting a new compressor to a Volvo B I OM bus when he got the call.-It's down to whoever is available and who's best qualified for a particular job, that goes out" he said. Inside his Transit was a lull tool chest "plus the usual main fuses and a battery jump pack.We've got a depot just around the corner in
Rugby, about 15 minutes away, so we could pick up whatever else we need."
Typical breakdown calls for Marillier arise from air leaks, flat batteries and problems with master switches. "Drivers also tend to leave theirTVs on too long at night in a truck and that can overdo the electrics," he reported, adding that debris on the road can also cause problems.
He also stressed the need fora driver to give as much accurate information about the breakdown as possible: "Some say it's an oil leak and it turns out to be an air leakhut most drivers can usually narrow the options down for us, which helps."
Duration of initial call 4 min Time to arrive: lhr 43min