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Exel
Page 29
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Asking drivers what they think is crucial, says Ian Cooper of Exel's labour relations department. BP Bitumen, one of Exel's specialist operations, was involved in the pilot, and Cooper says the results made the company see things in a "different light".
It took seven days to complete the survey but he believes the time investment was fully justified: "We looked at it in complete horror at first as it is quite daunting. Overall, we had two key issues: finding out corporate answers and the relevance of some of the questions, although I believe this has now changed."
He adds that drivers were given plenty of time to fill in the survey it wasn't just a 10-minute exercise at the end of a shift, as the company believed this wouldn't give the right results: "We also had to ensure drivers stuck to the scoring system as some did invent their own!"
The results threw up some interesting figures. For example, while Exel rated itself as 2.8 on personal and professional standards, drivers rated themselves at 4.1 (Cooper believes this reflects their pride in the job). However, while Exel rated itself as 3.3 on facilities and amenities, drivers scored it only as 2.5perhaps reflecting the fact the have to work in refineries and quarries.