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Bob Clarke: "We are dealing with people who are stressed out all the time."

22nd August 1996, Page 38
22nd August 1996
Page 38
Page 38, 22nd August 1996 — Bob Clarke: "We are dealing with people who are stressed out all the time."
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moved coal during the day and handled removals during the evening. "It was," says Clarke, "a sensible utilisation of vehicles." To those early customers fuel was such a precious resource that families moving home took the contents of their coalshed with them.

Those days ore not entirely past: "You still hear horror stories of le wanting to take their central people says Clarke, shaking his head. Then there are the customers who place goods in storage on John Mason's 13-acre site and forget about them. With so many moves each year is it not inevitable that the odd disaster strikes; that a whole household goes missing occasionally? Well, there was the container that came off a train en route to Vancouver from Toronto, admits Clarke. The box sat in 20ft of snow for several months but was finally recovered and delivered intact: "And we've moved the customer again..."