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Faster turn-round urged
Page 44
Page 45
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by John Darker
• Guidance notes designed to speed the turn-round of vehicles delivering supplies from food manufacturers to distributors have been issued widely in the trade following agreement between the Food Manufacturers' Federation, National Federation of Wholesale Grocers and Provision Merchants, Co-operative Union, Supermarket Association, National Grocers Federation and The Scottish Grocers Federation.
The principles are eminently practical and could well serve as a model in many industries. Unfortunately, the advice is for guidance only. Whatever the difficulties, adherence to the 13-point plan should be mandatory.
Manufacturers vary widely not only in their range of turnover but also in their dispatch, warehousing, delivery and sales control methods. Despite these variations they should aim to give the quickest possible delivery and at least ensure consistency in the . period of time elapsing between the placing of the order by the custover and the receipt of the goods. The suggested course of action is
(1) The day or days of delivery in a particular area and the latest time for receiving an order should be published whenever possible.
(2) An appointed time for delivery of full loads should be agreed between the distributor and manufacturer.
(3) lf, for any reason, deliveries by appointment are delayed, the distributor should be advised by phone, and at the same time advised when delivery may be expected.
(4) Where facilities exist, all deliveries of reason able size should be palletized.
(5) Distributors should have pallets and containers available without delay and manufacturers should collect their empty pallets when a delivery is made by their own vehicle. Where contractors' vehicles are used some degree of tolerance must be shown by distributors.
161 Where appointments are made and adhered to, distributors should commence unloading the vehicle immediately it arrives.
(7) It is preferable that distributors should have at least one receiving point with priority for appointment deliveries.
(81 Receiving points should not be used for loading and vice versa.
19) Distributors should provide facilities for the speedy turn-round of "small loads", i.e. deliveries of 25 packages or less.
1101 Whenever practicable distributors should unload during lunch breaks, (11) Whenever 'practicable the distributor should offer facilities for delivery out of working hours.
(12) Distributors should be willing to sign for the whole of the time, including waiting and unloading time, that a vehicle is at their premises.
(13) Distributors should be prepared to accept goods at any time during normal working hours.