York rescues customers
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• Trailer builder York is setting up a pan-European breakdown recovery network for its customers.
The service, launched today (9 May) at the Institute of Road Transport Engineers show in Telford, is being run from Strasbourg and covers 18 countries.
York's 280 European parts and service agents will take part in the scheme, along with more than 2,000 approved garages and spares stockists.
Operators who break down will phone the Strasbourg control centre — where English is spoken — and report the problem. The centre then sends out the nearest York agent.
York customers can join the scheme free of charge, but hauliers will pay local competitive rates" for help. At first some 2,000 trailers owned by York's UK customers will be covered. By 1993, it is planned to extend the scheme to another 11,000 units in Italy, France and the Netherlands.
Hauliers who buy York trailers secondhand will not automatically be covered, but they will be able to "negotiate an agreement". Existing fleets of York trailers will be included, no matter how old they are.
Just over 100 of the manufacturer's 280 agents can service the Thermostar reefer range: necessary parts will be sent from one of about 20 parts distributors on the Continent or posted from the UK, says York.