• A bus company is inviting its passengers to say
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exactly what they think about its services — and it won't cost the travellers a penny. The Falkirk-based Midland Scottish company is introducing a new Freepost scheme to encourage comments, suggests and criticisms from its passengers.
Mr Alan Howes, the company's operations manager, says "We genuinely want to hear what our passengers think of our service."
But the company is not just out to encourage complaints. It is seeking constructive criticism and suggestions.
"We are constantly looking at ways of improving our service. We want to encourage a greater understanding between the people who use the buses and the people who run the buses."
"People tend to write criticising our service — such as drivers being less than polite and our buses being late.
"But very rarely do passengers write with a constructive suggestion or even praise of our staff."