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T45 has to be right
Page 4
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THE FIRST MODEL of the new T45 range launched this week heralds a new era for Leyland Vehicles. The launch day was a long time coming because, argues Leyland, this one had to be right—down to the last piece of paper.
Operator experience with pre-production models indicates that it is right, but only to an extent. In our view although T45 puts Leyland back among the front runners it is not yet out in front.
We believe there is a more sophisticated model still under wraps, but Leyland tells us that operators would not pay for it. If ever LV wants to capture the lion's share of the market it will need to attack the competition with nothing but the best.
In the meantime, the company's reputation, and the reputations of all those associated with T45, now rests heavily on the new model and the after-sales service. Dealers must be made aware of their vital role. That awareness must be felt right the way down the line to the man at the parts counter. Too many futures are at stake for there to be any weak links in the service chain.
If the vehicle is right and the after-sales service is right there will be no need for excuses; in any case, such excuses now will not be accepted.