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Customers Threatened Carriers
Page 69
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COMPLAINTS about the non-collec tion of parcels by Collins Express Parcel Service, Ltd., Birmingham, were so numerous that some customers had threatened to withdraw their accounts.
Mr. W. P. James, West Midland Licensing Authority, was told this at Birmingham last week when the company applied for a variation of their A licence to allow the acquisition of six additional 31-ton vehicles for work mainly in the central Midlands.
There were no objectors and the appli cation was granted. It was lexplained that last year the company had applied for 16 additional vehicles and been granted two. Since then two more vehicles had been acquired, when another concern had been taken over, and the present fleet strength was 83.
The four additional vehicles had afforded some relief, said Mr. Carl Collins, managing director, but they had not eradicated difficulties. There was an abundance of complaints, and if Collins failed to collect parcels there was a likelihood of losing business, he added.
Although the volume of collections and deliveries showed a steady increase, the number of parcels not delivered, because vehicles arrived too late, had also increased, said Mr. Frank Cook, company accountant.
A number of customers said that they had to keep their premises open beyond normal hours and pay overtime rates to their staffs as a result of Coffins' vehicles calling late.
Mr. James was told that the figure of six vehicles in the application was arrived at when Collins bad discussions with those persons who had objected to the previous application. They had agreed not to object if the figure was -limited to six.
Giving . his decision, Mr. James observed that the absence of objections should not be taken to mean that the.. application should be automatically granted.