RIM: 'Approach customers first'
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THE RHA SAYS: "The conclusion that, in general, hauliers are justified in seeking necessary increases should remove the widespread but mistaken impression among many customers that the Board is opposed to rate increases in any circumstances.
"Because of this impression many operators have found it increasingly difficult to get necessary increases in their charges. Profits have fallen to a dangerously low level or even disappeared at a time when a number of substantial rises in costs are expected, many of them as a result of recent or forthcoming legislation.
"The RHA is advising members to approach their customers immediately where appropriate on the subject of the ruling in the report that in general a haulier would be justified in negotiating higher rates to take account of actual increases in costs which he had not reasonably been able to absorb."