0 . How can I improve the productivity of
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my traffic controllers, particularly in the use of telephones? operate 60 vehicles and the time taken and the nervous energy expended in making the numerous but inevitable calls increases every year.
AThe deficiencies of the GPO telephone system have been made known to many more people since the advent of dial telephones. Service improvements—which are the responsibility of the Postmaster-General —are overdue. But transport operators could improve the productivity of traffic desks by installing modern equipment.
Automatic telephone diallers are now available which guarantee that correct numbers are dialled. Lengthy numbers can be dialled pressing one button a great boon in viev the extended use of all-figure numbers (th which have no exchange name).
An automatic dialler marketed by the TE phone Manufacturing Co. Ltd., Martell Ro West Dulwich, London SE21, has a keybo with a capacity of 36 numbers of up to digits each. It is programmed by pressin button and dialling the number required wh then guarantees the correct number ev time. Numbers it is desired to cancel can readily erased from the magnetic tape.
Loudspeaking telephones which leave hands free for writing or locating papers, invaluable tools for all busy traffic controllE Their use is spreading in transport and indusl Intensive users of conventional telephor would get through more work more accurat with appreciably less fatigue if loudspeak telephones, where appropriate, were in gent use. But reversion to normal handset usagE still possible if desired even in the middle a call.