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• IVECO FORD TRUCK AFTER-SALES TEAM Iveco Sweden's managing director

7th June 1990, Page 57
7th June 1990
Page 57
Page 57, 7th June 1990 — • IVECO FORD TRUCK AFTER-SALES TEAM Iveco Sweden's managing director
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Which of the following most accurately describes the problem?

Gerry Brown is returning to Britain to head a new division at Iveco Ford, combining the company's parts and service operations.

Brown will lead the new Aftersales Division, which has been formed to improve customer service.

Day-to-day operation will be controlled by Ian Esland, who currently heads Iveco Ford's service operations. Aftersales marketing will be the responsibility of Gerry Brophy.

David Plumb will be in charge of logistics; Alan Waine, training; Bob Shorts, methods and systems; Phil Hinton, product behaviour.