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RAC drops quality scheme

5th September 1996
Page 12
Page 12, 5th September 1996 — RAC drops quality scheme
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Which of the following most accurately describes the problem?

• The RAC may face legal action from angry hauliers following its decision to wind-up its Quality Assurance service just two-and-a-half years after it began.

The service, which was designed to introduce high quality service and operational standards in the motor industry, is to be wound up by the end of September because the company says it wants to concentrate on its "core activities".

Its 400 members, including around a dozen hauliers, have been offered the option to transfer to a similar British Standards Institution (BSI) scheme free of charge. However, some hauliers are angry with the decision and say joining the BSI scheme is little substitute because it's not designed specifically for their needs.

Grimsby-based HIL Transport signed a three-year deal with the RAC last year. Quality control manager Valery Sayer says the company may consider legal action for breach of contract.

Quality Assurance, which was making a profit in 1996, works towards quality standard ISO 90(X) and assesses a firm's business procedures giving advice and progranunes on how they could he improved..


People: Valery Sayer

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