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CASE STUDY ICAS
Page 46
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One of the leading providers of EAP services is ICAS originally the Independent Counselling and Advisory Service.
Eugene Farrell, business manager at UK-based AXA-ICAS, explains: "The cornerstone of these types of services is confidentiality and professional expertise.
"And the employer pays no more than they would for coffee over the year, "In a larger company, it costs a few pounds per head; for a small firm possibly E30-40 a head. That's not much money for the return."
The management reports can also offer a form of 'social benchmarking' highlighting training or support needs for the workforce as a whole.
Farrell claims that an aggregation of studies into EAP, which was carried out at Aberdeen University, didn't show a negative return on investment in any study; some ROls were as high as 14:1.