1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196 
couldn't be stranded in Crick. This year, we were a bit better prepared.
Page 61
If you've noticed an error in this article please click here to report it so we can fix it.
Scania's helpline was the slowest to answer, taking five rings. But once the efficient female receptionist was an the case things really got going and the whole process was completed in just two minutes (and eight seconds to be exact). A text message was received three minutes later giving an ETA of noon, 47 minutes hence. The Scania Transit actually arrived at 12.03pm.
The first (and wholly understandable) reaction from Scania's Gary Draper upon learning it was a CM breakdown test was who was going to pick up the call-cut charge? Diplomatically, we directed him to Scania at Milton Keynes. Draper told us: "I was putting a vehicle through its MoT [the Scania service agent has VOSA designated premises' status] when I was told of a non-starting 420 R Series." The Pip Bayleys' breakdown van was out on a shout with another technician near Cambridge but returned to pick up Draper.
On the trusty Transit were batteries, spike protection, battery tester, multi-meter, starter motor and alternator. "I'd say electrical faults were probably the most common reasons for a breakdown but we do get a lot of silly things like red air lines torn off. At peak times getting to a breakdown can be a nightmare-we do the Al in our area and a bit of the Al 4 toobut we don't do the M1 as that's handled by Derek Jones."
So what are Draper's top tips for avoiding breakdowns? "Do some daily checks!" he says, "It's a big problem with agency drivers because they're jumping into different trucks every day. I'd also recommend driver training so the driver really gets to know the vehicle. And make sure that when you get a new truck there's a proper handover with the driver too."