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Lynx think

3rd March 1988, Page 19
3rd March 1988
Page 19
Page 19, 3rd March 1988 — Lynx think
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Which of the following most accurately describes the problem?

• Lynx Express is asking its customers what they think of its service. They are being asked to grade drivers and office staff on a one-to-five scale. Lynx says only 10% of respondents have been critical so far, but admits there is room for improvement,