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A s Chief Transport Engineer for Northern brewers, Joshua Tetley, Walter
Page 17
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Cox rates budgetary control as one of his top priorities. Steve Squire, Trunking/Tanking Customer Service Manager, does too. But because of the way Tetleys operate, their two departments run quite independently of one another, even down to their accounting systems.
Yet Contract Care Plan works equally well for them both.
That's because we've built a Contract Care Plan package around each of their particular requirements. It took us some time and many meetings, but the result is a system that provides total flexibility for every facet of their business. A system that swung into operation from day one and works very effectively for both departments.
Because the package is inflation-proof, both Walter and Steve can work out their respective costs and forecasts with far greater precision, knowing that every repair and maintenance cost is taken care of. They don't have to worry about the bills because they know that every last detailed cost will be picked up by Contract Care Plan. Most importantly of all, it means that the famous Tetleys vehicles are on the road for longer and operating far more cost-effectively.
Productivity is also helped by the fact that Steve now has a wider choice of repair agent. When a relatively small job is required, the last thing he needs is for the tractor unit or delivery truck to be off the road for perhaps a day when all that's required is an hour's work. Now he can have it seen to right away with a minimum of fuss. It's a situation that goes down well for all concerned.
Flexibility, budgetary control and top level customer service are all built into the Contract Care Plan service.
If you'd like to know more about how we could assist your particular requirements with a tailor-made package, get in touch with us today.