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RW Armstrong and Sons Building refurbishment specialist RW Armstrong and
Page 51
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Sons runs a fleet of 16 Ford Transits within a 50-mile radius of its Basingstoke, Hampshire base—and reports a cost saving of £60,000 a year since it introduced the Quartix telematics system three years ago.
"Our primary motivation was to improve customer service by optimising the use of working time at the beginning and end of each day and to eradicate frustrating customer quibbles over hours that tradesmen had spent on site," says MD Nigel Armstrong, "The daily, e-mailed tracking logs mean we can verify working hours and also keep a check on any personal use of vehicles. It's helpful to reassure the workforce that the technology will be used in a housekeeping rather than disciplinary role," All vans are now on site at Bam prompt and remain until 5pm, he reports: "This has a dual impact on cost savings— we are no longer paying for unproductive time and the firm is saving £250 per day by gaining at least 15 minutes' working time from upwards of 80 skilled craftsmen.
"The tracking service has also stemmed losses that would sometimes occur through customers contesting labour-hours on their bills." Armstrong adds. "The logs provide clear evidence of craftsmen's presence on site,"