Diaries are outdated as sole workshop arbiter
Page 68
If you've noticed an error in this article please click here to report it so we can fix it.
• Let us consider how most workshops are currently loaded. Many use the most common method of booking work into at least 75% of the workshops in the UK today — a diary. In a great many of these workshops, particularly the smaller ones, the diary used is more than likely two pages to the week — not even a page a day.
How many believe that your workshop is full when the diary page is full? That is how a great many workshops are loaded today. Once the page is full, the workshop is full.
Not the most efficient, nor the most profitable method available.
The computerised system has many benefits, not least: 0 Keeping every technician busy with work he's skilled to handle, so that you maximise his efficiency and at the same time minimise his comebacks from customers.
0 Giving customers convenient appointments and selling them today's hours.
0 Providing accurate promise times which will spread collection times, impress customers and bring them back to be sold more hours.
0 Allowing receptionists to handle customer inquiries without leaving reception and concentrate on selling today's hours.
It all adds up to you selling more hours to more customers. That is how a computerised system such as Kalamazoo Workshop manager can make more profit for you.
• by David Lumsden, sales manager, work systems, Kalamazoo, on scheduling.