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WORKSHOP MARKETING
Page 124
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Thus, CBTS has to have profitable outside work to help cover the cost of its overheads in order to be able to quote competitively for its main customer, the City of Bristol. As Eddie Farley comments: "We have to make a profit on every job we do, whether it is from an outside customer or the City of Bristol."
Computer analysis of work records, which are activity-coded and linked to Vehicle Maintenance Record Systems (VMRS), allows CBTS to have an accurate picture of the performance of its various rious divisions. Similarly, in CBTS's parts department, computer-controlled systems, again using VMRS codings provide accurate stock maintenance detail.
Retail charge-out rate for skilled labour is currently 213.50 per hour. In addition to its workshop activities, CBTS operates mobile workshop facilities for both plant and vehicle applications. cwrs prefers to work within a 40km (25-mile) radius of its Bristol base, though its vehicle rental operation is countrywide.
Working for local authorities used to be considered as being unadventurous, though the position facing Eddie Farley through to 1991 will be anything but. "We
Van-lining kits and racking are fitted for many outside customers.
will be going through some very exciting times between now and then," comments Farley. "Our main customer, the City of Bristol, will be requiring us to tender for all the work we carry out for them during this period. Thus, we have to continue to improve efficiency and increase our growth in outside work!"
City of Bristol Turbo 75