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THE DEALER'S VIEW
Page 39
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Fl&A Scott. ERF and MAN service centre, Gainsborough, Lime
MAN inherited a strong and traditional dealer/service network when it took over the ERF brand in 2000. This set-up included Gainsborough-based R&A Scott, which was established in 1976 and took an ERF franchise in 1985.
Managing director Richard Scott explains: "ERF was very much bespoke, building 100 variants on a single model. You had to break it down.
For example, the clutch could be any one of 10 products. MAN is basically one dutch. Our stook levels are down by a third. There is a huge change in downtime and MoT first-time pass rates ERF was very much a gaffes truck."
Company secretary Gavin Scott points out that ERF was a family firm while MAN is corporate: "It's a different culture... a lot more efficient MAN is focused on customer perception of the product. getting across the corporate image."