Retailers losing out at the fuel pumps
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• Petrol and DERV retailers are up in arms over the latest round of fuel price increases. According to the director of the Petrol Retailers Association, Bruce Petter, retailers' share of the pump price remains unchanged, in some cases as low as 0.1p/lit (1/2p per gallon) net, with the increases going direct to the oil companies.
'As a percentage of the pump price this means a drop in retailers' income," argues Fetter. "All the retailer gets out of the increase are the customers' complaints."
The PRA was re-formed last year to get a good deal for as members in the petrol retail trade and is protesting to the oil companies about this latest treatment of forecourt operators.
"About 1,000 forecourts close every year because of economic pressures on their businesses," says Petter. "with a consequent loss of service to customers. The oil companies must face up to the fact that the customer matters. Only by offering the petrol retailer realistic trading conditions will the oil companies achieve the goal of customer satisfaction."