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'Quality' from Ii

23rd February 1989, Page 137
23rd February 1989
Page 137
Page 137, 23rd February 1989 — 'Quality' from Ii
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Which of the following most accurately describes the problem?

• Ingersoll-Rand says its approach to achieving its strategy of commitment, investment and new technology centres around quality. "Our definition," it says, is 'Quality is consistent performance of all products, information and services which meet or exceed the customer expectations'."

The company now ranks 75th in the list of UK net exporters, and is gearing up to meet the demands of 1992 (see p5) Ingersoll-Rand Turbo 93