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Service under scrutiny

22nd September 1972, Page 99
22nd September 1972
Page 99
Page 99, 22nd September 1972 — Service under scrutiny
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Which of the following most accurately describes the problem?

• Published by the Motor Vehicle Distribution arid Repair Economic Development Committee (Little Neddy), a pocket guide titled "Service under scrutiny" is being sent to over 30,000 garages throughout the UK.

The guide is designed to encourage garage owners to introduce a system of quality control to maintain customer confidence and avoid complaints. Both managers and mechanics are reminded that some complaints can easily lead to prosecution under the 1968 Trade Descriptions Act.