Mazda does not shine
Page 17
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WE ARE a small transport company running vehicles from 1-ton pick-ups to 4-ton lorries. We bought a Mazda pick-up truck last year to deal with the small rush jobs that we often get. This was fine until March 8 when it was involved in an accident. We put it into a garage but two months later we are still waiting for Mazda to produce the parts.
When I bought the vehicle Mazda informed me that parts were readily available and if you ask any Mazda dealer that is what he will say. However, take it from me, this is definitely not the case. If Mazda wants to prove that it has a good back-up service then all it has to do is send me a nearside wishbone but it cannot. It cannot even give me an idea of how long it will take to get one, so it could be another two months. The garage which is repairing the vehicle told me that the last Mazda they did took six months.
If you are thinking of buying a Mazda pick-up truck, don't be fooled as I was by the claim that obtaining parts is no problem. Mazda informed me that it has just opened a new warehouse for parts which is computer controlled, etc, but it cannot supply me with a single suspension part after two months.
Before I decided to send this letter, I telephoned Brian Rudkin of Mazda's customer relation department telling him that I was writing to Commercial Motorabout this problem and before I posted the letter he could have one last chance to get the parts I require and tell me when I could have them. He phoned me two hours later to tell me that he could not locate the parts or tell me when I could have them.
Mazda has given me the impression that it just cannot cope with the after-sales service. until it manages to pull itself together and provide the parts for the vehicles that it so vigorously advertises, it should stay out of the British market.
D. A. BEEVOR Tudor Transport Services I Southfield Avenue, Watford, Herts W02 4DT