Do not confess
Page 17
If you've noticed an error in this article please click here to report it so we can fix it.
NEED the salesman confess? (Dave Martin, CM May 1). to apologise or confess is surely top of the DON'T list for everyone and salesmen in particular?
The importance of knowing about both commercial and technical factors when selecting and buying commercial vehicles is well described but the short term importance attached to the price at the time of the deal shows a sad lack of long term cost appreciation.
All concerned with buying, selling and operating commercial and public service vehicles to an acceptable standard of mechanical and commercial condition need to combine commercial, technical and practical skills to make the best decision. Clean or dirty hands are unimportant compared with knowledge and experience in the individual or the team that is selling, buying and operating. This Institute preaches, publishes, educates and trains members and nonmembers in most of the good points made by Dave Martin. We have five D. Martins in membership. I hope he is one of them.
J. A. FLETCHER The institute of Road Transport Engineers 1 Cromwell Place, Kensington London SW7 2JF