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Same old complaint
Page 47
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I AM employed by a Leyland distributor, and I find the aftersales service of Leylands Parts from Central Parts Operation, Chorley, is very poor. If a part is in short supply, I have extreme difficulty in finding out when it will be available once an order for a vehicle off the road has been placed by the customer, with the result that my company has been let down times too numerous to mention.
Many operators have waited a long time for a part from their local distributor, sometimes be cause the local distributor does not have the information re quired to obtain the correct part number. Consequently the distributor has to contact parts record, technical services de partment at Central Parts Operation, Chorley, who 99 times out of a 100 supply the wrong part, causing him more aggravation especially when he is waiting to get his vehicle moving, and the distributor is blamed for supplying the wrong part.
About eighteen months ago I wrote to my local MP about the attitude and service of parts de partment at Chorley complaining about their service and he wrote to the Minister of Trade Mr Kaufman and also to Mr Pitcher, and the letter eventually went through the organization, eventually reaching Central Parts Operation. Unfortunately I am afraid to say Parts Records, Technical Services, Central Parts Operation, Chorley, is still no different.
(NAME AND ADDRESS SUPPLIED)