Getting better
22nd July 1993, Page 11
22nd July 1993
Page 11
Page 11, 22nd July 1993
— Getting better
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• A quarter of third-party transport users are dissatisfied with the service they receive—and nearly all of them report some problems in their relationship with distributors, according to a survey of 200 companies by the Institute of Logistics Distribution Management.
Retailers report most problems, but the situation is improving: three years ago a similar survey showed that 63% of users were dissatisfied with third-party operators.
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Institute of Logistics Distribution Management