Agent withdrawal hits RAC service
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• The dispute between independent recovery operators and the RAC hit crisis point last weeek when an RAC member suffered hypothermia after being stranded for five hours on a snowbound section of the M6.
The operators claim the RAC was unable to cover that section of the motorway because local independent recovery operators had withdrawn their services. But the RAC challenges this, saying that the operator called to the scene was working normally and is one of the club's 160 guaranteed 'despatch by patch' agents. Instead, the RAC blames the delay on adverse weather conditions and over 1,700 call-outs in the region that day.
Operators get £14 for a daytime call-out with an allowance over 30km. The night rate is £16 plus a kilometre allowance.
▪ AAJBRS Rescue has won the RHA Recovery Service contract from National Breakdown Commercial Recovery. The five-year contract starts on 1 January.