AT THE HEART OF THE ROAD TRANSPORT INDUSTRY.

Call our Sales Team on 0208 912 2120

For general insurance problems the advice of the Association of

19th June 2008, Page 35
19th June 2008
Page 35
Page 35, 19th June 2008 — For general insurance problems the advice of the Association of
Close
Noticed an error?
If you've noticed an error in this article please click here to report it so we can fix it.

Which of the following most accurately describes the problem?

British Insurers is to first of all take up the case with the insurer. For claims to succeed the case has to be argued on the basis of the actual policy, advises the ABI The next stage is to take the case to the Financial Ombudsman Service. This service deals only with disputes concerning individuals or small businesses. It does not deal with large corporate policies. For details of the Ombudsman service see www.financial-ombudsman.org.uk • As a last resort legal action can be taken either in the county court or the small claims court. The advice of the ABI is that before going to court you should get legal representation. If the problem is between an individual and the insurer the individual should make a breach of contract claim. For third party claims if the insurance has been taken out by an employer the case will be fought on a breach of duty of care basis Complaints to the Compensation Recovery Unit • If individuals are unhappy with the fact that benefits have been docked or they are liable for National Health Service charges they should first of all look at the recovery unit charter, which can be found on www.dwp.gov.uk:80/cru/to see if they have a case • The next step is to get a complaints form, which can be found on www.dwp.gov. uk.cruicomplaints.asp • If they are still unhappy they could consider using either the Financial Ombudsman Service or take legal action as described above


comments powered by Disqus