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MINI CASE RUDY: MASSEY WILCOX Chilcompton-based Massey Wilcox switched from
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managing its own VMU six years ago. It contracts out but with a difference. Managing director Robert Wilcox has leased his workshop to the local Mercedes-Benz dealer, which supplies the vehicles and services the R&M contract on Massey Wilcox's 60-strong fleet. "If you go back 25 years most haulage operators had an AEC Matador parked in the corner and used to do all their own recovery work. Recovery is now a specialist discipline, likewise, vehicle painting and maintenance. Skilled labour is becoming as rare as hens' teeth. The benefits to me now are that when the workshop is empty, its not costing me a penny. Instead, I know exactly what each vehicle costs to repair. I can enjoy the benefits of fixed price maintenance and because I can lean out of thewindow and almost touch the workshop, I can see the vehicle records whenever I like. '