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CANDID CAMERA

18th November 1999
Page 25
Page 25, 18th November 1999 — CANDID CAMERA
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While most garages are honest, hardworking businesses, there are a few rotten apples (mixed metaphor alert) that tar the rest with the same brush. You know the ones: you take your vehicle in for a simple repair and that's the last you see of it, until two days later when you're presented with an outrageous bill which includes two quid for parts and 500 smackers for labour! Well garage designer Steve Kenny is also fed up with the industry's Arthur Daley image and has set about trying to rectify it with the help of the Internet. Steve has created a web site on which customers can monitor work being carried out on their vehicles. At his accident repair centre in Didcot, Oxford, he has installed four cameras linked up to a computer web site which is updated twice a day, at 10:00hrs and 15:00hrs. Kenny says the new set-up has been a great success: "The industry has a bad image and people worry about being conned. Customers don't have to keep ringing to find out how their car is doing because they can see it for themselves."

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Organisations: US Federal Reserve
Locations: Oxford

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