The Need for Consisteney in Pricing Spare Parts.
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ONE of the most important functions of the chassis maker is the provision of an adequate supply of spare parts for every model which is not entirely out oPdate.
We are glad to note an increasing tendency amongst them to issue really complete lists of such parts, accompanied by illustrations and, sometimes, the prices. This policy is not only of great assistance to the operator, but remov_es a source of irritation, for it clears up any-doubt lie may have as to whether correct charges have been made.
This matter of charges applies particularly where the parts in question may be purchased through an agent, as It is,the unfortunate linpression--often, we are afraid, justified,—that an unreasonably largeiprofit is being made on parts which it is well known are of vital importance, to the user. Some makers themselves are not guiltless in this respect, although no one begrudges a fair profit.„, Service after sale—even years after—should be looked upon as.an importapt factor in goodwill and treated as only secondary to care ',in the design and'manufacture of the vehicle, and where improvements are effected ieany particular component which could' well be included, in models which are already. in use, the spares should be brought up to date. It is sometimes proved that a weakness exists in some particular part of a vehicle, and yet, in certain -instances, the replacements provided continue to possess this inherent fault.