Service from a service industry
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IN AN AGE of take-it-or-leave-it, when anything less than the brush-off seems like a favour, any example of genuine service deserves to be embossed on vellum and nailed to the parish church door. In the case of Wincanton Vehicle Rentals it should be floodlit as well, A Norwich farmer who was up to his ears in orders for turkeys discovered at lunchtime one day just before Christmas that his refrigerated vehicle had broken down. At 2.30pm he put through a distress call to Wincanton.
John Munk, assistant rental manager, located a suitable vehicle near Cambridge but the farmer could not collect it. So John and a colleague, Stephen Bassnett, set off for Cambridge, whence John drove the van to Norwich with Stephen following in the car. The reefer was loaded overnight and at Sam next day was off to the butchers. This was really talking turkey.