Standards of recovery
Page 49
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• I read with interest your recent article regarding BS5750 relating to the recovery industry.
As an Al H Member of the Association of Vehicle Recovery Operatives (AVRO) I feel the claim that: "Recovery operators cannot or should not consider BS5750" is somewhat misleading.
BS5750 is a quality management system. It does not lay down mandates how to run your company; the 18 points of the standard are applied to your company and how you run it through a management system steered by procedures.
Our company decided we needed a quality management system to take on the next decade in the recovery business. Having identified that need I decided BS5750 fitted the requirement.
Having taken the decision last summer our system was set up and implemented during the autumn of 1991, and on 6 January 1992 this company was assessed by BSI and a certificate of accreditation was awarded for roadside assistance and recovery of cars, vans, coaches and commercial vehicles. This was the first time that BSI actually assessed and passed a stand-alone recovery company.
From that experience I have developed a computerised package that could assist recovery operators to get started without all the headaches. I can be contacted on (0252) 331652 — if nothing else I can give some free advice to fellow operators looking down the Hawaii 50 Route! Frank R McAllister, Aldershot, Hants.