Those complaints
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October 2, 1964 Editor: Alan Havard RARELY can there have been such a powerful expression of operators' views on vehicle design as was brought about by The Commercial Motor Fleet Management Conference. In fact, by the morning following the conference three major chassis manufacturers had asked for verbatim transcripts of the discussion so that they could study in detail what was said. Indeed, The Commercial Motor has sent such a verb atim report to the chairman of each chassis maker — and a massive document it is, too!
Very many important and valid points, from both sides of the industry, were made. But the most frequently voiced request was for effective liaison between operator and manufacturer. Without any doubt at all, there is an urgent need for the many complaints about vehicles that are voiced to be properly discussed. Not all operator's complaints are fair. Maintenance is not looked at as closely as it should be; vehicles are not always operated at the weights for which tht manufacturers build, ant recommend them. There "shopping" for discounts.
In short, there are points or both sides of the fence. How. ever, The Commercial Motoi feels that there is no unbiasec and independent body te which complaints can be ref. erred for arbitration. We will provide this service. Each yeai a Fleet Management Con. ference will be sponsored. In addition, if operators write tc this journal we will follow thE points through to thE manufacturer. But don't think this is a blind, one-way service: if we think the operator is wrong, we shall say so. And il he is right, we shall say so, too'