1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160 
PIPIPPMERRIMINIM plilarinuntriRitinmonnRil
14th February 2008, Page 44
14th February 2008
Page 44
Page 44, 14th February 2008
— PIPIPPMERRIMINIM plilarinuntriRitinmonnRil
Close
Noticed an error?
If you've noticed an error in this article please click here to report it so we can fix it.
If you've noticed an error in this article please click here to report it so we can fix it.
Coping with the demands of a multi-franchise operation
North East Truck and Van has progressed from its days first as a Leyland Daf then an lveco franchise to become a prime example of a modern-day truck dealership with many f ingers placed firmly in many pies.
NEW aftersales director Charles Gray has wide experience as a workshop and service manager; now his role is to make sure his team of seven workshop managers copes with the demands of a multifranchise operation.
His day-to-day activities include talking directly to workshop managers, discussing the merits of customer service, manufacturing issues, technical problems, customer accounts, retail, parts sourcing and vehicle recovery.
Along with group service manager