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about it Carlsberg team proves to be best trainer by Laura Hailstone CARLSBERG BEAT some stiff competition from Suckling, Palletforce and Royal Mail to win the Training trophy at last week's prestigious Motor Transport Awards, held in central London.
In its entry, the firm showed how it had improved the quality of the training delivered to its 1,100 logistics staff at its 12 secondary logistics depots by developing trainers from within its workforce. It had switched to structured and proactive training that was "interactive and underpinned the brewer's customer service culture".
Four trainers were selected from among Carlsberg's driver trainers, all existing manual handling and safe operating procedures were redrafted into new modules, and mandatory Driver CPC training was tailored towards Carlsberg's operations.
Benefits included a 4.8% reduction in fuel use in 2011 and a further 1% reduction in 2012. A near-20% reduction in accidents and a 13% drop in lost-time days was also achieved.
The latter success was aided by the overhaul of manual handling and safe operating procedures training, including the roll-out of the 'Just Take 10' initiative that encourages staff to think about the risks involved with their tasks — whether it is 10 seconds, 10 minutes or 10 hours.
Mark Groves, national distribution director for Carlsberg UK, who picked up the award on the night, said it put Carlsberg on the map. "Beer delivery is traditional and we have been working to reduce fuel use, accidents and lost-time delays," he said.
"The next step for us is zero accidents by 2020; we want to be the number one provider for brewery logistics and to achieve that we need to continue to invest in our business."
The judges praised Carlsberg for delivering a good blend of technical training.
The Fleet Engineer of the Year Award went to Mark Ellison at Tameside Metropolitan Borough Council, and the Fleet Driver of the Year Award was presented to Kevin Gookey, who has been driving for Gist for the past eight years.
• The results of all 18 categories of the 2013 MT Awards can be viewed at mtawards.co.uk