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International rescue

11th July 1991, Page 34
11th July 1991
Page 34
Page 34, 11th July 1991 — International rescue
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Which of the following most accurately describes the problem?

II Business stresses make it increasingly refreshing to find excellent international assistance, that does not cost the earth.

On 14 May at around 4pm, one of my drivers broke down outside Lille, France, in his Leyland Daf Roadtrain. He called the Leyland Daf ITS number.

By 8pm Leyland Daf had contacted its nearest dealer, arranged recovery, diagnosed a disintegrated differential and calculated that it was quicker to deliver the part to Lille direct from Chorley rather than via Eindhoven — if we could handle the UK side.

At 8pm I telephoned Channel Commercials' parts department — open until 11pm. Ten minutes later I was told that the part would arrive in Kent early next morning, which it did. I was in Lille by 9am handing over the new differential to the fitters.

Channel Commercials and Leyland Daf managed this within the confines of their normal working practice. This kind of support given by Leyland Daf AID/ITS and their network of dealers has to be the best available. "Don't leave home without them."

Mike Beer Managing Director, Bulls Tipping and Storage, Dover, Kent.