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Sorry you've been robbed
10th November 1978, Page 71
10th November 1978
Page 71
Page 71, 10th November 1978
— Sorry you've been robbed
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I have often suspected my telephone bills but until Alan Rich, manager of National Utility Services' Telecommunications Division, revealed that most of the errors in his clients' telephone accounts ranged between El ,000 and 62,000, I had no idea that even the Post Office could make such incredible mistakes. One client was overcharged by E20,000.
Hauliers, who are big users of the telephone, would be well advised to redouble their checks on their bills.
NUS specialises in telecommunications and energy cost analysis for companies. Alan Rich's experience suggests that Britons are wasteful users of the telephone.