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Commando troubleshooter service for operators
Page 21
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OPERATORS who buy models in the Comrner Commando or Dodge KP3820P ranges of trucks are being offered what is claimed this week to be an entirely new concept in aftersales service by Chrysler UK.
The company has established a nerve centre at its engineering plant at Whitley, Coventry, under a director of product safety and quality, Mr D. Gibson. Operators who find faults in their vehicles will — through a Chrysler dealer — contact one of five local regional centres in Britain. The regional representative will report immediately to the Whitley control centre, which will advise what course of action has to be taken on the complaint.
Mr Gibson told CM this week: "We not only examine the written claim but go out into the field to ascertain the cause." Potential sources of complaint could be caused by sub-standard parts, faulty engineering, bad driving, inadequate maintenance, or the operator under-specifying the vehicle for the job. All of these factors were examined following complaints.
The scheme is closely related to the Chrysler Certified Truck-Care scheme which in addition to providing operators with a planned maintenance schedule gives them the opportunity to report on the vehicle when it is new, and again at various stages throughout its life. These reports are to be used by Chrysler to gauge operator reaction to new vehicle designs.