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PROMOTING THE R&M ADVANTAGE

8th July 2010, Page 49
8th July 2010
Page 49
Page 49, 8th July 2010 — PROMOTING THE R&M ADVANTAGE
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In 1981 Brendan Horan and Jim Kelleher acquired the dealership via a management buyout, and in 2007 Brendan passed over the day-to-day operations to his sons Conor, who became sales director, and Barry, managinc director. Today the company employs 85 people. Twenty-five of the technician, work at Naas and Galway, with 15 working at customers' workshops. Trucks g 13-week inspection in Ireland, compared to six-week inspections in the UK, ar many hauliers traditionally look after their own vehicles.

"There is not a huge culture of repair and maintenance [R&M] in Ireland, but growing. We have been pushing very hard and customers are starting to see advantages of R&M, especially in the current climate, they are encouraged by idea of fixed costs every month," Barry says.

R&M reduces conflict over invoices and cuts outstanding debts as is paid by direct debit. "Preventative maintenance can also reduce the costs of the vehicle because you can monitor [its condition] more closely," he says.

Operators are beginning to question the cost-effectiveness of their in-housE technicians because of utilisation, cost and technology, with many interested i getting Irish Commercials to take over their workshop."With the workshop yot getting labour as well, so you are able to offer the customer a more complete solution, you are offering the expertise of your technician and the extra year's warranty to have equipment fitted in the workshop," he says.