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Bainbridge's training aid
Page 126
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• Bainbridge Silencers, which claims to be the first UK manufacturer to offer free training assistance to its customers, is to establish a "Certificate of Attainment" scheme for trainees.
Three types of course will be available to exhaust and tyre fitting and factoring companies and their staff: • A beginners' course will deal with replacement exhaust and shock absorber fitting tecluiques and the use of catalogues; • An intermediate course will teach retail selling skills, customer service and product rationalisation information; • And an advanced course will advise on customer relations, stock control and other management systems.
Evening and day workshops are envisaged, and on request on-site training.
Phil Paterson, former regional training officer with Midas Exhausts where he was also training co-ordinator for Standard Motorist Centres before joining Bainbridge in 1987, leads the company training team.