NATURE AND SEVERITY
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The staff at the control centre begin by asking a prepared set of questions in order to ascertain the nature and severity of the event. Their task is to determine whether there are any injuries or product leaks and if any other services, such as fire or ambulance, are required. They will alert the appropriate Hoyer incident controller (Hoyer has around 30 such controllers who are fully trained, located across the UK and provide full 24/7 cover).
The decision on what happens next depends on the answers to these questions. The incident controller has the power to call upon any services needed, which in this case involved the Scania emergency response system. A single call to Scania Assistance is all required. The staff handle everything and work closely with the incident controiler. "It's an excellent service which gives us confidence as we know everything will be taken care of efficiently professionally and proficiently," says Slymn.
"Scania's specialist teams have been fully trained by Hoyer and, in my opinion, are the leading experts in their field. They know exactly what is expected of them and how to work in conjunction with our own personnel to best effect. It's a great partnership.
"This particular situation called for a recipient tanker to take the load from the vehicle that had turned over. Fuel tankers are liable to lose their structural integrity in the event of a rollover, so it is essential to trans-ship any product before any attempt to right it is made."