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Fuel-card service is poor
3rd April 2003, Page 9
3rd April 2003
Page 9
Page 9, 3rd April 2003
— Fuel-card service is poor
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• Fleet managers are dissatisfied with the level of service currently offered by fuel-card providers, according to new research.
Independent market analyst Datamonitor found that 27% of European fleet managers surveyed were unhappy at the speed with which the providers respond to queries and instructions.
On-line account management was highlighted as a priority need, with two-thirds of respondents attesting to the value of such a service.
The two services viewed as most valuable were vehiclespecific summaries and driver-specific analysis. These allow fleet managers to isolate and examine the fuel consumption performance of particular drivers or vehicles, and compare them against company-wide or industry-wide benchmarks.