AVRO members thresh out code of conduct
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A NEW code of conduct has been accepted by the Association of Vehicle Recovery Operators as a disciplinary guide for its members.
The three-point code calls on members of AVRO to abide by the law in their operations, to insure at the minimum levels recommended by the association and to investigate all customer complaints.
In the case of a complaint, the operator must allow his customers to refer the complaint to the association for arbitration and he must cooperate with any investigation. Support for the public policy and regular participation in the affairs of AVRO, plus the need to keep the association informed of developments that could benefit the association are also contained in the code.
And the code warns that failure to abide by the spirit and the letter of the code could result in expulsion from the association.
The major part of the code is concerned with the setting-up of the complaints procedure. The complaint must be made within 28 days of the transaction and two of AVRO's members or AVRO itself will attempt to settle the dispute. Failing settlement of 1 claim under this procech, the whole matter can then referred to an independent bitrator appointed by the stitute of Automobile Ass sors — but both parties in dispute will be required make a deposit of E20 wh the successful party will ku. refunded.
AVRO director-gene John Wells said that the cc is basically the same as tl operated by the Motor Age; Association.
He added that this was al step for the association, whl is still only 16 months old, trying to remove the "co boy" image that some ope tors had given to the indust;