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154 
WHITGIFT HIRE: MOTORWAY TYRE SERVICES
Page 61
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II When John Bowler discovered the slow puncture, caused by a brace of nails in the righthand rear outer tyre of the Whitgift MAN, we immediately called the Bracknell branch of Motorway Tyres, one of three tyre repair specialists listed in Whitgift's instructions.
Motorway Tyres told us that it had six punctures to deal with before ours. They took the details and said help would eventually be on its way: "Probably from Ash Vale because it's nearest."
Two hours later we rang Ash Vale. The controller there said he had told the Bracknell depot that "Whitcraft" did not have an account, so they, Ash Vale, would not be going out. We patiently explained that the rental company was Whitgift, not Whitcraft. The controller checked Whitgift against his computer and said the fitter would come out as quickly as possible.
We then called Motorway Tyres at Bracknell for an explanation of the misunderstanding. Bracknell said the problem was that the scene of our test, at a test track at Chobham, fell between three service areas, making it a difficult point to service.
Ash Vale had a service vehicle at the Whitgift truck within 20 minutes. Again the fitter was thorough and efficient. He repaired the tyre within 10 minutes, despite having to repair the leak twice.
On completing the tyre change he checked all the wheel nuts on the vehicle for tightness, using an extended wheelbrace instead of the air gun. He also checked the tyre pressures on the vehicle. Highest was 6.1 bar on both front tyres, while the left hand rear twins had pressures of 2.7 bar and 5.4 bar.