ndustry must ,erve operators
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YERS of vehicles are ig for after sales service technical advice," said n's joint managing direc)avid Foden this week, the small makers are in a ion to give it".
eaking to 450 delegates at Fleet Management ConLce this week, he emphastha: the vehicle was there iffy out a work function t needed to make enough t to enable the operator to .ce t — despite inflation.
Foden said that the ufacturer should be adg the customer on the le life costing of the vehicle and its specification.
"This is the key to your buying decision and one of our marketing objectives," said Mr Foden, Delegates to the conference were given the opportunity to meet newly appointed National Freight Corporation chairman designate R. L. E. Lawrence when he joined them for lunch in his first semi-official engagement since the appointment was announced.
And he met delegates from America, Germany, Holland, and Eire, from both own account and haulage sectors of the industry.
Delegates had to complete an abridged Certificate of Pro fessional Competence examination before the papers of Freight Transport Association training specialist Alan Kevan and his Road Haulage Association opposite number Len Harper.
And although the exact results were not yet known as CM went to press it seemed likely that the failure rate would be disappointingly high.
A full report will appear in CM next week.