We've injected life • claims BC chief
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DENYING allegations that British Coachways was losing traffic to the established National Express network, commercial manager Barry Toulson said that the consortium, led by Wallace Arnold and Grey-Green Coaches, was "going from strength to strength".
"We are still rooting for the travel agent," he told CM, in answer to criticism that some agents had advised passengers trying to book on Coachways to use National.
London's Kings Cross terminal is being improved and will stay in use for the forseeable future, said Mr Toulson, and an advertising budget had now been agreed. But while some local advertising was being undertaken, he continued, it was considered "not prudent" to reveal in depth the consortium's plans for the future due to the competitive nature of the business. Duplicate coaches were being run on some services at weekends, said Mr Toulson, and the group of operators was looking forward to a busy season.
British Coachways, he said, had done much for the coaching industry in general by lowering fares and so reawakening public interest in the services available.
Barry Toulson is jointly employed by Grey-Green Coaches and Wallace Arnold, and he is based at Wallace Arnold in Leeds.
But Mike Kay, who did much to promote British Coachways' public image has now forsaken coaches for aircraft and joined British Air Ferries.